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The Green Man
Bucks,
United Kingdom
Posts: 1,304
Premier Member
Daytona 955i (02CE, 03)
10 May 2008 19:25 |
Had them fir all new hoses and caliper seals to my Trophy a while ago.
Went for the MOT today, some 300 miles later and , I was shocked and appalled to be told that my bike had failed its test due to a leaking brake hose. This was traced to a fixing bolt on the t-piece being only finger tight!
Moral - you cant even trust a main dealer
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Blizzard
Coventry,
United Kingdom
Posts: 24,026
Premier Member
Daytona 955i (04->)
10 May 2008 22:51 |
I hope you'll be sending them the bill for the retest
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Suppards
Cheapside,
United Kingdom
Posts: 1,097
Premier Member
Bonneville T100 (01->)
12 May 2008 05:20 |
A "stealer" indeed!
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Timtrumpet
Oxford,
United Kingdom
Posts: 135
Daytona 955i (04->)
13 May 2008 19:42 |
Useless tossers won't be getting any more of my business once they've sorted my latest problem out
Shame really cos they're only 4 miles away
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The Green Man
Bucks,
United Kingdom
Posts: 1,304
Premier Member
Daytona 955i (02CE, 03)
27 May 2008 20:22 |
strangely i've not had a reply
Reckon i should raise it with trading standards or Triumph direct ?
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Charley Boorman's Chunky Sibling
Wiltshire,
United Kingdom
Posts: 27,907
Premier Member
Speed Triple (95-96)
28 May 2008 09:40 |
Quote:
A "stealer" indeed! |
I don't like that expression
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Suppards
Cheapside,
United Kingdom
Posts: 1,097
Premier Member
Bonneville T100 (01->)
29 May 2008 18:01 |
[edited]:
As if I give a toss.  If the cap fits...
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Andy Bastard
Droitwich,
United Kingdom
Posts: 22,060
Premier Member
Speed Triple (05->)
02 Jun 2008 14:49 |
GM - go direct to Triumph customer services. 
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Ben Watts
Maidenhead,
United Kingdom
Posts: 165
Premier Member
Daytona T595 (97-98)
04 Jun 2008 08:35 |
I got bad reception from them when I went to look at a 955i to buy last year, it was so poor I ended up walking out of the showroom after giving them the money for the test ride. I was almost sneered at to be honest and I am not the paranoid kind of guy either.
The best dealer I have been to is Jack Lilley and Ive tried a few.
To be honest the way they treated me turned out to be for the best anyway as I ended up buying a 595 and love it!!
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Charley Boorman's Chunky Sibling
Wiltshire,
United Kingdom
Posts: 27,907
Premier Member
Speed Triple (95-96)
04 Jun 2008 09:04 |
Ben:
I ended up walking out of the showroom after giving them the money for the test ride |
You handed over money for a test ride ??? 
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Ben Watts
Maidenhead,
United Kingdom
Posts: 165
Premier Member
Daytona T595 (97-98)
04 Jun 2008 09:07 |
They are charging £25 for it up there, I was shocked to be honest cause I had never heard of that but was there to buy a good condition bike and wanted to ride before buying.
Went to another one down the road and jumped on the bike no problem, had to leave license but no money.
I wont be going back, lets just say that.. 
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Charley Boorman's Chunky Sibling
Wiltshire,
United Kingdom
Posts: 27,907
Premier Member
Speed Triple (95-96)
04 Jun 2008 10:51 |
Bloody hell ................. I don't understand this. When you sign for a courtesy bike you are agreeing to pay the excess on any damage. This is normally £1000 but I've never heard of a Triumph dealer charging for test rides before. Did they give you your £25 back ???
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Andy Bastard
Droitwich,
United Kingdom
Posts: 22,060
Premier Member
Speed Triple (05->)
04 Jun 2008 11:00 |
First I've heard of anyone charging for Test Rides too - could be  worth a query with Triumph HQ customer services themselves?
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Ben Watts
Maidenhead,
United Kingdom
Posts: 165
Premier Member
Daytona T595 (97-98)
04 Jun 2008 11:04 |
No, thats what I mean, I was so appaled by their service that I just wanted to get out of there, I paid the money then they were taking forever to get the bike ready for me to ride, I was waiting for around half an hour and still nothing so picked up my license and walked out as only had that day to buy a bike, that was my aim for the day.
I should have demanded money back but everyone seemed to have dissappeared, I told the next dealer I went to and he said 'yeah we get a lot of customers in here complaining about that, no one wants to pay the money so they come here...'
Their reasoning was that you get your money back when you buy the bike...
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Charley Boorman's Chunky Sibling
Wiltshire,
United Kingdom
Posts: 27,907
Premier Member
Speed Triple (95-96)
04 Jun 2008 11:06 |
As the bike belongs to Hughnden they can do what they like. I just feel it go's against the grain. We demo/loan out £60k Range Rovers and don't request money off the driver first 
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Charley Boorman's Chunky Sibling
Wiltshire,
United Kingdom
Posts: 27,907
Premier Member
Speed Triple (95-96)
04 Jun 2008 11:15 |
If they didn't give you the money back then they're definately taking the fucking piss
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Ben Watts
Maidenhead,
United Kingdom
Posts: 165
Premier Member
Daytona T595 (97-98)
04 Jun 2008 11:16 |
I dont see why though, it is a silly amount of money as you are trying to get rid of the bike, it doesnt cost £25 of petrol for a 10 min ride up the road, maybe £2 or £3, i dont mind putting petrol in but £25!!!
Daylight robbery, or buggery depending on how you look at it...
Thing is people are going to be put off of going there, what happens if they ride the bike but it isnt running right so decide no to buy it and want to test another of the same model, there were 3 955i's on their forcourt so that was a possibility, you could end up spending £75 just to get a biked you were comfy and happy with...
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Andy Bastard
Droitwich,
United Kingdom
Posts: 22,060
Premier Member
Speed Triple (05->)
04 Jun 2008 11:39 |
If you didn't get the ride - you didn't get the service you paid for. Contract cancelled - Get your money back. 
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Timtrumpet
Oxford,
United Kingdom
Posts: 135
Daytona 955i (04->)
04 Jun 2008 14:10 |
Had loads of test rides at Hughenden, the latest being a Rocket 3 about 6 weeks ago and never handed over a penny
You must look a right dodgy geezer!
Oh aye, and the loaner excess has always been £500 for me
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Ben Watts
Maidenhead,
United Kingdom
Posts: 165
Premier Member
Daytona T595 (97-98)
05 Jun 2008 07:36 |
To be honest I look fairly young, I am 31 but look around 25 so maybe that was the reason but like I said, the other place where I eventually bought my bike from had had lots of customers all saying the same as me.
Wouldnt have been the first time I have been treated different for looking dodgy!!
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Clack
Chavhunt,
United Kingdom
Posts: 234
Speed Triple 955i (02-04)
05 Jun 2008 13:27 |
More like they're just taking the piss. I had my old speed triple serviced there and the mechanic tried to tell me I needed a new rear tyre.
they had a 180 (standard fitment 190) they could put on for me for £155!!!!
I felt it was worn but still had some life in it, pointed out that it was in better condition than an example on their forecourt and told them to poke it.
Never went back again.
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Ben Watts
Maidenhead,
United Kingdom
Posts: 165
Premier Member
Daytona T595 (97-98)
05 Jun 2008 13:40 |
Good for you, I must admit I have heard other bad reports on them but also heard good reports too.
Maybe it depends on the day and the side of bed that they got out of that day...
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Obi Wan
Angles of the East,
United Kingdom
Posts: 5,160
Premier Member
Daytona 955i (04->)
07 Jun 2008 14:51 |
Never been charged for a test ride in my life - if someone tried to I'll tell 'em where they could put it!
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Suppards
Cheapside,
United Kingdom
Posts: 1,097
Premier Member
Bonneville T100 (01->)
07 Jun 2008 17:14 |
Ditto Obi - cheeky sods!
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The Green Man
Bucks,
United Kingdom
Posts: 1,304
Premier Member
Daytona 955i (02CE, 03)
10 Jun 2008 18:13 |
well i got my response to my enquiry about the banjo bolt coming loose after just 250 miles.
"the bike could have been subjected to some kind of external influence outside of your or Hughenden's control such as malicious intent"
"malicious intent" is pretty fucking unlikely when the bike is locked in my garage behind 2 cars.
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Ben Watts
Maidenhead,
United Kingdom
Posts: 165
Premier Member
Daytona T595 (97-98)
11 Jun 2008 07:39 |
dont forget the 3 top rules of all dealerships worldwide -
1) It is never, no matter what the circumstances, their own fault, EVER...
2) Deny all responsibility.
3) Deny all knowledge and then fob the customer (who is always right) off with some crap that a 4 year old would see through
Of course it was malicious intent Green Man because it definately was NOT their fault...
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Trigsbroom
Bedford,
United Kingdom
Posts: 7
Daytona T595 (97-98)
13 Jun 2008 21:49 |
My son bought a new bike from them, terrible service, I wouldn't ever go back to them for anything!
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Wyn
Bucks,
United Kingdom
Posts: 14
Premier Member
Speed Triple 955i (02-04)
08 Aug 2008 22:01 |
Interesting read
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Bob Southgate
London,
United Kingdom
Posts: 672
Sprint ST (02-04)
09 Aug 2008 11:52 |
The Green Man:
"the bike could have been subjected to some kind of external influence outside of your or Hughenden's control such as malicious intent"
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Who said this to you? Was it the dealer or Triumph themselves?
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The Green Man
Bucks,
United Kingdom
Posts: 1,304
Premier Member
Daytona 955i (02CE, 03)
09 Aug 2008 15:13 |
Bob
Hughenden's said it in their written response
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Charley Boorman's Chunky Sibling
Wiltshire,
United Kingdom
Posts: 27,907
Premier Member
Speed Triple (95-96)
11 Aug 2008 12:16 |
Or
they could've just fucked up
I know which one I beleive
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Timtrumpet
Oxford,
United Kingdom
Posts: 135
Daytona 955i (04->)
13 Aug 2008 15:03 |
They sacked the monkey that fooked my speedo
Which is nice!
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Charley Boorman's Chunky Sibling
Wiltshire,
United Kingdom
Posts: 27,907
Premier Member
Speed Triple (95-96)
13 Aug 2008 15:42 |
Monkey eh?
Did they spank him?
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Timtrumpet
Oxford,
United Kingdom
Posts: 135
Daytona 955i (04->)
14 Aug 2008 11:13 |
Lol
I didn't ask!
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